General Terms and Conditions

The General Terms and Conditions of the online shop www.druzabneigre.si have been drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS) and international codes of conduct for e-commerce, the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

These general terms and conditions apply to the entire website. By using this website, the user (customer) agrees to these general terms and conditions. The provider reserves the right to amend the terms and conditions without prior notice. The user is obliged to provide only true and accurate information. False or inaccurate information will be treated as misuse and will be dealt with by the relevant legal department. Data obtained via online forms will be used solely for the business purposes of Spletna prodaja, Nuša Fridman s.p..

The online shop www.druzabneigre.si (hereinafter the ‘online shop’) is operated by Nuša Fridman s.p. (hereinafter the ‘supplier’).

The provider undertakes to always provide the customer with the following information:

  • the company’s identity (company name and registered office, registration number)
  • contact details enabling the user to communicate quickly and effectively (email, telephone)
  • the essential characteristics of the goods or services (including after-sales services and guarantees)
  • availability of items (every item or service offered on the website should be available within a reasonable timeframe)
  • terms of delivery of items or provision of services (method, place and delivery time)
  • all prices must be clearly and unambiguously stated, and it must be clearly indicated whether they include taxes and delivery charges
  • method of payment and delivery
  • the period of validity of the offer
  • the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, information on whether and at what cost the buyer can return an item,
    an explanation of the complaints procedure, including full details of the contact person or customer service department
  • information regarding liability for material defects.

Orders are processed and contracts concluded in the Slovenian language and are binding on both the supplier and the buyer. The supplier shall endeavour to the best of its ability to ensure that the information published on its website is up to date and accurate. The supplier reserves the right to amend the terms and conditions at any time and in any manner, regardless of the reason and without prior notice.

The online shop operator will under no circumstances disclose user data to unauthorised persons. Only the user’s delivery address will be provided to the delivery service. We will only contact the user via remote means of communication if the user does not expressly object to this.

PAYMENT
METHODS The provider offers the following payment methods:

  • By pro forma invoice: You can pay for the items ordered by bank transfer to the current account of Nuša Fridman s.p. (SI56 6100 0002 8822 636). Payment details will be sent to the email address you provide when placing your order. Please quote the order number as the reference when making the payment. The pro forma invoice must be settled within 3 working days; otherwise, the order will be cancelled.
  • Card payment: Card payments are processed via the WooPayments (Stripe) payment system. Stripe ensures the highest level of security for transactions. We accept payments with the following cards: MasterCard, Visa, American Express, Diners Club. If the transaction is authorised, payment will be processed immediately and the goods will be dispatched no later than the next working day.

PRICES

All prices on the website are in euros (EUR). Prices are valid at the time the order is placed and have no predetermined validity period. From that moment onwards, all prices and other terms and conditions are binding on both parties. Prices apply when paying via the specified payment methods, subject to the stated terms and conditions. The supplier reserves the right to change prices without prior notice to the user. Discount codes cannot be exchanged for cash. Discounts and vouchers cannot be combined. The discounted price is the reduced standard price at which the item is sold for a fixed or indefinite period.

The contract of sale between the supplier and the customer is concluded at the moment the supplier confirms the order (via email). From that moment onwards, all prices and other terms and conditions are binding on both the supplier and the customer.

PURCHASE PROCESS

The following steps are available to the buyer:

  • browsing the range of items in the online shop
  • Placing an order as a guest. If you choose to purchase as a guest, you will need to re-enter your personal details with every purchase. Fields marked with an asterisk are compulsory. Only fill in the company details if you wish to place the order in the company’s name (or require an original invoice); otherwise, leave the fields blank. If you leave any field blank, the system will alert you.
  • Placing an order as a registered user. If you wish to register with the online shop, you will need a valid email address to which a message containing your registration details will be sent. When registering, you must enter your personal details. Registering saves you time on future purchases, as you won’t need to re-enter your personal details each time, and you’ll also have a history of your previous orders in your ‘My Account’ profile.

Whether as a ‘guest’ or a ‘registered user’, you select products and add them to your basket by clicking the ‘Add to basket’ button. They can view their selection in the shopping basket and, if they wish, change the quantities or remove specific items. If quantities are changed, the basket must be refreshed by clicking the “Update basket” button. The user proceeds to “Checkout”, where they select a delivery address step by step. In the next step, the delivery charges for the order are displayed. The user selects a payment method. In the final step, the user is shown the full order details, including all charges. The user confirms the order by clicking the “I accept the terms and conditions and undertake to pay” button and submits the order by clicking the “Complete purchase” button. Once the order has been successfully placed, the user receives a confirmation email with detailed instructions on payment and delivery.

RIGHT TO WITHDRAW FROM THE PURCHASE

In accordance with the provisions of the Consumer Protection Act, the buyer has the right to notify the supplier of their decision to withdraw from the contract within 14 days of receiving the goods, without being obliged to state the reasons for their decision.

To withdraw from the contract, the buyer must send the completed form to the seller by post to the address: Spletna prodaja, Nuša Fridman s.p., Haloška ulica 5, 2204 Miklavž na Dravskem polju, or send a scanned copy electronically to the email address [email protected].

The buyer must return the product within 14 days of submitting the notice of withdrawal from the contract. The product must be returned to the address: Nuša Fridman s.p., Haloška ulica 5, 2204 Miklavž na Dravskem polju. In this case, the buyer is responsible for the postage costs. We do not accept cash-on-delivery parcels. The buyer must treat the product in the same way as they would in a physical shop. Should the buyer return a damaged product or one showing signs of use, the seller will make a claim for compensation against them.

Refunds will be processed within 14 days of receipt of the notice of withdrawal from the contract at the latest. The seller will refund the payments received to the buyer using the same payment method used by the buyer, unless the buyer has expressly requested the use of a different payment method and provided that this does not incur any costs for the buyer. The supplier may withhold the refund of payments received until the returned goods have been received or until the supplier has received proof from the customer that the goods have been dispatched.

REJECTION OF AN ORDER

The online shop www.druzabneigre.si reserves the right to reject an order and not to deliver it where there is a suspicion of abuse of rights on the part of the customer, where the customer has falsely provided personal details and information required to conclude the contract, if the customer has previously abused their rights, and in other cases where the supplier assesses that accepting the customer’s order would cause the supplier harm.

MATERIAL DEFECT

A consumer may make a claim regarding defects in purchased goods under the warranty or on the grounds of a material defect, in accordance with the provisions of the Consumer Protection Act (ZVPot).

Material defects:

  • the item lacks the characteristics necessary for its normal use or for sale,
  • the item lacks the characteristics necessary for the specific purpose for which the buyer purchased it, which was known to the seller or should have been known to them,
  • the item lacks the characteristics and qualities that were expressly or implicitly agreed or prescribed,
  • the seller has delivered an item that does not correspond to the sample or model, unless the sample or model was shown for information purposes only.

A buyer who has duly notified the supplier of a material defect is entitled to demand that the supplier:

  • that the defect in the product be rectified, or
  • replacement of the defective goods with new, fault-free goods; or
  • a refund of part of the amount paid, proportionate to the defect, or
  • a full refund of the amount paid.

The suitability of the product for its normal use is assessed in the light of the standard characteristics of similar products of the same type, taking into account the supplier’s statements regarding the characteristics of the goods. These statements include information provided by the supplier or manufacturer, in particular through advertising, product presentations or information on the product itself. In the event of a material defect, the buyer must notify the supplier and describe the defect within two years of taking delivery of the goods, and must allow the supplier to inspect the product at the supplier’s expense.

RETURNS OF DAMAGED PARCELS

If you have received a damaged parcel, please take a photograph of it and contact us immediately. We will send you further instructions.

DAMAGE

The supplier is not liable for damage caused by incorrect, irresponsible or negligent use of the items.

COMMUNICATION

The online shop www.druzabneigre.si will contact the user via remote means of communication only if the user does not expressly object to this.

Promotional emails from the provider will contain the following elements:

  • They will be clearly and unambiguously identified as promotional messages.
  • The sender will be clearly identifiable.
  • Various campaigns, promotions and other marketing techniques will be identified as such.
  • The conditions for participation in them will also be clearly set out.
  • The method for unsubscribing from advertising messages will be clearly explained.
  • The provider will expressly respect the user’s wish not to receive advertising messages.

DISCLAIMER

The provider shall do its utmost to ensure that the information published on the website is up to date and accurate. However, product specifications, delivery times and prices may change so rapidly that the provider is unable to update the information on the website in a timely manner. In such cases, the Supplier will notify the customer of the changes and allow them to withdraw from the contract or exchange the ordered product. The supplier reserves the right to amend the terms and conditions at any time and in any manner, regardless of the reason and without prior notice. Although the supplier endeavours to provide accurate photographs of the products on sale, all photographs should be regarded as illustrative. The photographs do not always reflect the actual condition of the items. The use of photographs from the online shop is prohibited without prior permission.

COMPLAINTS AND DISPUTES

The provider complies with applicable consumer protection legislation and makes every effort to fulfil its obligation to establish a system for handling complaints. In the event of any issues, the customer may contact Nuša Fridman s.p. by telephone or email. Complaints should be submitted via the email address [email protected].

The supplier and the customer shall endeavour to their best ability to resolve disputes amicably, however, where this is not possible, the matter shall be resolved through the out-of-court consumer dispute resolution procedure or via the competent court at the supplier’s registered office.

PROTECTION OF PERSONAL DATA

In accordance with the Data Protection Act (ZVPot-1-UPB1), the Provider is obliged to protect the personal data of users of the Družabne igre online shop. For business purposes, the Provider stores the following user data:

  • first name and surname
  • address and place of residence
  • email address
  • other data entered by the user into forms on the Družabne igre website.

The provider will use personal data exclusively for the purposes of fulfilling orders, sending information material, offers, invoices and other necessary communications.

The user may request access to, correction of, or deletion of their personal data. In this case, the user must send a written request:

  • to the email address: [email protected] or
  • to the address: Nuša Fridman s.p., Haloška ulica 5, 2204 Miklavž na Dravskem polju
    The user is also responsible for the protection of their personal data by ensuring the security of their username and password and by installing appropriate software (antivirus) protection on their computer.

We undertake not to disclose your data to unauthorised persons under any circumstances.

PROMOTIONAL CODES

Promotional codes published by the provider can be used in the online shop. The validity of a promotional code is time-limited and specified individually for each code. Each promotional code must be redeemed within the specified time limit, otherwise it will be invalid. 

Promotional codes cannot be combined with other offers and do not apply to items already on sale or to items in the ‘DAMAGED PACKAGING’ category, even if this is not specified in the individual offer. Promotional codes do NOT apply to gift vouchers. 

How to use a discount code:

  • During the checkout process, the user can enter the promotional code in the “COUPON CODE” field and click “Confirm”. Once the promotional code has been successfully confirmed, the discount amount will be automatically deducted from the product price.
  • Only one promotional code may be used per order.
  • The discount code applies only to the purchase of products and does not apply to delivery charges. The discount code does not apply to items already on sale.

Only one promotional code may be used per order. Promotional codes and discounts cannot be combined.

The General Terms and Conditions apply from 27 May 2026.

Important notice: This is a translated version of our General Terms and is provided for informational purposes only. The official and legally binding version is available in Slovenian here: Splošni pogoji poslovanja.